Outrageous customer service.My Zipcar was not parked in its dedicated bay due to scaffolding covering the bay. I spoke to customer service and asked where to pick up from. It was 20 minutes away. On return the scaffolding was still obvs there such rang again and asked where to park. They advised and agreed a spot that was free for the weekend only. As no one else booked the vehicle that weekend on the Monday it got a pcn. The spot was verbally agreed with them. However the fine was charged to me. This is contrary to their terms and conditions where it states an agreed spot becomes their responsibility if discussed in person, and they themselves should move it. They had 56 hours notice of the impending controlled hours restriction. I am outraged. I have sent multiple emails to Zipcar and they ignore me. AVOID!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
