I was in a hurry to try and find a solution to an urgent need, paid the 15 GBP expecting to get at the very least some constructive information about how to proceed, but I instead got an unhelpful refusal with no specific reason given, and they kept my money even after I respectfully asked to at least refund it. It's not about the money as such, but the principle. For 15 pounds "administrative fee" I would at least expect a justification for the refusal. What kind of business practice does this reflect, apart from being money-grabbing?
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
