I usually use Zipcar to get home from college which is about a 3 hour drive. Overall the cars are in good shape and perform well. And the service is a fairly good price. But I have received a car two times in a row (both different vehicles) and they have smelled like cigarette smoke. These are supposed to be nonsmoking vehicles and users that smoke are supposed to be fined. I always complain about the smell during the inspection. But on the second time I had enough. I didn’t want to smell cigarettes on my entire 3 hour drive. So I had to buy air fresheners and spray. When I contacted Zipcar they refused to compensate me for my trip other than giving me a 1 hour ride credit, which is next to nothing. I was very disappointed in their customer service. I don’t know if I will ever use their service again.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
