Booked van. Parked my car 1st in bay that costs £5 per hour in Clapham. Walked short distance to van , no van. Call Zipcar. Given new postcode van had been moved. Walked to new location, no van. Called Zipcar given a brand new postcode told it was short distance away. Walked for 10 minutes, found Van exactly half hour after my booking time which they ever so kindly added back on. Dropped van back 2hrs later from where I picked it up and locked via the app. 10 mins later got a phone call from Zipcar asking me where their van was, it's late ! Told me I should have called them to let them know where I dropped it off! You can't make this stuff up! Person who called me was rude and unapologetic for all the morning hassle they caused me. Had to put more money on bay where my car was parked. They had been great before today.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
