Really awful experience. I have used Zipcar several times however recently I rented a van for a day to move house. After I moved I was charged an extra 160£ for PNC fines. The fines were for entering restricted residential areas (which I was moving out of and into). When I received the fines I contacted the council to explain this. However, as Zipcar had paid the fine without telling me (taken the money from my account) there was no way the could be contested. The council were very apologetic and stated I should have been made aware of the fines before they were paid. When I contacted Zipcar about this they took 25 days to get back to me and simply said I should have notified them before the trip. This is not what it states on their own website. In fact it explicitly says that you will be give the opportunity to contest fine. They have been so so so unhelpful and are now just ignoring my emails. They are scammers please use a legitimate van hire.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
