I've used this service now 4 times and I've had a HORRIBLE experience 3/4 times. The first reservation, I showed up and the car wouldn't unlock. I had to call support and it turns out the car's battery was dead. They offered to find me another vehicle but I decided not to so they gave me a $10 credit. I tried a second time and didn't have any issues. During the third trip the car I was driving had an expired plate so I received a ticket while it was parked and I had to dispute the ticket with Zipcar despite the fact they are responsible for ensuring the vehicle owner is up to date on documentation. They gave me a $35 credit as an apology so I decided to give them one more try. My last reservation was scheduled for today, they had an issue with the vehicle and it was no longer available. The app said they were working to find me a replacement. My reservation time came and went and they never found me a replacement, processed a refund, or contacted me again to let me know there were no other vehicles available. I had to contact customer service and request a refund be provided. Disappointed with the service, app interface, customer service and overall experience.Zipcar can keep all their credits because I'll never use them again.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
