I’ve used Zipcar for about 7 years and it’s honestly not as convenient as you’d think. It could be the area that I live in, which isn’t bad or unsafe. Or it could be that Zipcar just doesn’t care to maintain the cars like they used to when they were trying to gain memberships but it’s… less than convenient. I’ve rented cars multiple times only to get to it and the car 1. Wasn’t there 2. Covered in pet hair (how do they know I don’t have pet allergies or I’m picking someone up with it - which is normally the case) 3. Didn’t have the sufficient amount of gas that they require to be in the car at the end of the trip or 4. The app is not allowing the pre-driving checks and now I’ve wasted time I’ve paid for to do something that someone maintaining the cars should be doing. And maintenance is my biggest BIGGEST issue with Zipcar. The cars used to be kept up regularly and now it does not seem like they care. And considering that either the membership itself has gone up and the cars per hours have gone up (they also change the price for the weekend and when holidays are approaching which makes the car $1.50+ more expensive an hour. For what ?!?! Again, Zipcar was advertised as being convenient but I’m not “zipping” anywhere with the amount of stuff I have to do or call the company about because it’s not right. Last time I called, I started the conversation with “I’m driving the car now and this is the issue.” Her response was “read your ID number or tell me your account number”…. I JUST SAID I WAS DRIVING! That sounds pretty freakin unsafe. I don’t like talking for no reason. When I do speak, I am very particular about what it is I need. And to constantly ask me questions that are answered or request something that I clearly told you I’m not capable of doing makes me feel like there isn’t a customer service mindset. It’s more of a “get you off my line so I can deal with the next person” type of mindset. And considering the amount of money I’ve spent with them over the years, I’m quite freakin over it if I’m being honest. They also charged my sister TWICE for an application fee when she didn’t even finish the application. And then told her it would be back on her card in 2-3 business days. So she has to wait for her account to get out of the negative when they shouldn’t have taken the money anyway ?!? She said it sounds like a scam and she’d never use them. Did I try to talk her out of it?? NO! Because I’ve debated on deleted my account plenty of times and above are just a FEW of the reasons why.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
