Absolutely shocking!!! I rented a vehicle in March and I specifically told the agent that I needed to drive through the Rotherite Tunnel and since there are restrictions, I very clearly asked if the vehicle was compliant. And clearly asked for the size. So 2 weeks later i get a penalty notice BECAUSE THE VEHICLE IS A COMMERCIAL VEHICLE THAT EXCEEDS THE WEIGHT ALLOWED IN THE TUNNEL....now had I NOT asked the agent very clearly to tell me the type and size of vehicle, I could understand this was my fault....BUT having asked SPECIFICALLY if the vehicle she was giving me was compliant and to give me the exact size so I could check, ZipCar should admit fault and pay for the charge. INSTEAD they are trying to say that it's my fault!!! I will cancel my account as a result of this, but not before warning anyone who is planning to use their service that they really don't care about renting a vehicle THAT IS SO OBVIOUSLY not compliant with some very strict requirements of roads in the UK. EVEN IF YOU ASKED THEM TO CHECK!!!
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
