Negative billing alert. Noticed that zipcar has been charging for premium coverage at over 100extra year. They then make it near impossible to change that back to basic coverage at 0$ extra per year. System doesn't allow you to change online and near impossible on phone before end of your billing cycle. Appears company is hoping you forget about about exact date of your renewal at which time it will rebill for premium. Once billed zipcar refuses to refund or even repay portion not used (if you cancel membership after 1day you will pay extra coverage in refunded. All in all Gives you almost no window to change to basic coverage. Very very difficult to deal with customer service...took me over 2hrs with threats of lawsuit etc
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
