Three weeks ago I rented a van from Zipcar, I returned the van with no issues and refuelled once during the trip. One week after the booking they suspended my account and have accused me of using the fuel card for additional fuel purchases. I had proof I was on the other side of London with the van at the time of the fraudulent transaction but they didn’t care. They insisted I pay for the fraudulent transaction and threatened contacting the police, they didn’t seem to care it would have been impossible for me to have used the card at that time and location for fuel. Lucky for me the false transaction was only £40 but imagine if it was a larger amount. I have been a loyal customer with them for many years but doesn’t count for anything. If you rent a car with them you are taking a big risk!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
