I rented a car for a day trip to San Francisco: the reservation was successful for the time slot I indicated and I was assigned a car. However, on the day of the trip I received an email early in the morning (around 6 a.m.) saying that the car was not available anymore, without explaining why, and they proceeded to refund what I paid but no more. I tried to call them but their 24/7 customer service never answers. Needless to say, I had booked the car with other people and we had planned everything out and made other reservations in San Francisco which Zipcar took no responsibility of. I sent them an email asking for some compensation or at least an explanation and they did not even bother to answer. This was not the first bad experience with Zipcar: every time there is some problem with the car which makes them incredibly unreliable and their customer support is lacking to say the least.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
