This has been the worst experience ever! I have used zip several times. It hasn’t been great. One of the times I rented for two days. When I picked up the vehicle it smelled of weed so bad, it made me sick to my stomach. Luckily wasn’t in vehicle for too long durations. It reeked the whole two days I had it!!Now this last time, I am at a loss for words. I rented for a three days. My second day, unfortunately was in an accident. I was not at fault nor was I cited. I was rear ended. Luckily I wasn’t seriously hurt and the car was still drivable. I was very shaken up though and in a lot of pain. I called them like I was supposed to and let them know. Per policy they suspend your account upon investigation. I understand this but they abandoned me and left me stranded during this trip duration. I needed to extend a couple days because there was no way for me to get the car back to them. I am in severe pain and am shaken up from getting hit. They would not extend because they suspended the account. The car is disabled and I’m 4.5 hours away in another city stranded. They are charging me late fees and then a tow fee. I have no idea what I’m going to do. I understand suspending account but to show no compassion and abandon me on this trip and charge me all these fees . I should not be punished for someone rear ending me. I was not even cited or anything !! This is the worse company ever . Oh and I pay for premium membership with their extra insurance coverage and for what to be stranded left abandoned and punished for something that wasn’t my fault.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
