Zipcar is a deceitful company and I can’t believe it’s still operating. When I arrived at my rental, I immediately noticed both the interior and exterior were dirty. In the pre-trip report, I made sure to photograph all the dirt, and noted that the car needed cleaning.A few weeks later, I see an email from customer service saying I’m being charged $50+ for a cleaning fee. I asked them to refer to the reports I submitted, before *and* after the car was used, and please refund me for the cleaning fee. They responded shortly after saying I never submitted any report, “Have a great day!” and then ghosted me.Customer service was either inept or too lazy to look into this issue. Beware and use another service.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
