I booked a car for an hour to pick up a panel for my kitchen. At the end of the trip I was prompted by the app to report on the state of the vehicle and decided to comply in the spirit of helping the company running an efficient service. I reported a boot soiled in dog's hair and grease marks in the backseat. Next thing I know I get fined £50 fir the dirty car. I've contacted customer service believing out was a genuine mistake but in fact the customer service exec. was very abrupt and dismissive and refused to remove the fine, even escalating the complain to management level brought about the same results. BE VERY CAREFUL ZIP CAR PUTS THEIR LONG HANDS IN YOUR POCKET FOR ANY POSSIBLE REASON.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
