I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me.When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior notice—no email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only “solution” offered was to pick up a car hours later in downtown Toronto, leaving me stranded and unable to reach my parents on time. This delay would have meant they’d spend Christmas evening alone, waiting for a meal they wouldn’t have received.Left with no choice, I had to pay for an expensive taxi to make it to them. This completely ruined my day, caused me undue stress, and left me feeling abandoned by a company I trusted to deliver a reliable service.I understand things can go wrong, but the total lack of communication or contingency planning from Zipcar is inexcusable. As a company built on providing dependable transportation, this failure undermines its entire purpose.Because of this experience, I’ve cancelled my membership and will never use Zipcar again. They’ve completely lost my trust. If you’re considering Zipcar, think twice—this is not a service you can count on when it really matters.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
