Zipcar failed to deliver its service, leaving me frustrated and causing me to miss a crucial meeting.Early this morning, I was in a rush for a critical meeting in Springfield, MA. I arrived at the Zipcar vehicle, located 15-20 minutes from my apartment, only to find the key fob's battery dead, making it impossible to start the car.I contacted Zipcar's customer support and spoke with a representative named Portia. Despite explaining that I was in a hurry and noting that two Zipcar vehicles were located right across the street, the only option offered was a vehicle situated another 20 minutes away. This solution was unacceptable given the time constraints, and as a result, I missed my meeting because Zipcar failed to provide an acceptable solution.This is the second time Zipcar has let me down. The vehicles are often dirty and frequently show signs of damage. This experience has left me profoundly frustrated with the service.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
