I recently rented a Zipcar at 12:30 PM to drive for Uber, but the experience was a complete disaster. While completing Uber rides, the car unexpectedly shut off and wouldn't restart. I immediately contacted Zipcar, and a representative named Inez informed me that a tow truck would be dispatched. I was also told that once the car was returned to its home location, my rental would be transferred to another vehicle. I ended up waiting for four hours, calling for updates every hour, only to receive vague and unhelpful responses. Finally, at 5:30 PM, after speaking with Zipcar support again, I was told the car would need to be towed and that I would have to find my own way home. They assured me I'd be refunded for the unused rental time, but I explained that I had essentially been stuck for over five hours and never actually got to use the car. Despite this, the roadside assistance representative said there was no way to transfer my rental and reiterated I'd only get a refund for the hours I didn't use. By 8:30 PM, there was still no tow truck, no update, and no resolution. Frustrated, I asked to be removed from the rental so I could rent another car and try to salvage my day. Zipcar disconnected my account from the vehicle, and I caught an Uber to the new rental location--30 minutes away in the rain, costing me $28.37. When I arrived at 9:00 PM for my new rental, the car wasn't even there. By 9:45 PM, I was still waiting. When I called customer service, they gave me the same options: wait for the car or request a refund that would take up to seven days to process. To make matters worse, they previously charged me a $40 gas fee, despite the car being returned with the required 1/4 tank of gas. I disputed this over two weeks ago but haven't received a response because, apparently, their managers only handle these issues via email and are never available. This has been one of the worst experiences I've ever had. If you're considering Zipcar, don't waste your money. You're better off paying for a traditional rental car where you'll at least get guaranteed service.Update: they offered me a refund of $11.03
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
