I have rented zipcars for both personal use and for use with Uber. The cars are always dirty and require a car wash and an internal detail before use. The fuel or electric charge for these vehicles are often low. When you experience a difficulty or problem with the vehicle their customer service team will do little to help. I once rented a vehicle from them to do Uber as they have a program specifically for Uber drivers. I discovered that the car I originally rented was switched to a different car this car that I was switched to had an expired registration on it. When I called about the problem they instructed me to return the car, but the lot was closed. There wasn't free parking available for 24 hours near the parking lot and I was instructed to take it to a paid lot and pay for a 24-hour parking and they will refund $30. The average 24-hour parking lots in this city cost over $60. Another time I rented a vehicle and went to pick it up but the vehicle wasn't there because the previous renter still had the vehicle. They were unable to put me in another vehicle resulting in them providing me a refund which takes days to receive. They don't compensate you for the inconvenience of any time lost or any money spent on car fare to pick up the vehicle or cleaning the often dirty cars. I've rented the vehicle for personal use one day and the price for two and a half hours was one price and then when I try to use the same car for the next day the price was double. My advice is don't waste your time or your money if you don't have to.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
