I signed up for Zipcar, paid the membership fee, and my account was never even approved. Despite that, I was still charged. I can’t access the app because the verification messages never arrive (neither by phone nor email), and I can’t cancel my account through the website because it shows an error.I tried contacting customer support multiple times, but no one resolved my issue or even responded properly. It’s unacceptable to charge customers for a service they can’t use, and can't even cancel. I’ll be disputing the charge with my bank and reporting this situation to the appropriate authorities.Avoid this company at all costs, it’s unreliable and offers zero support.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
