My booked and prepaid car was not available at the provided garage. I never got a notification that the pick-up location had changed until I called customer service and they informed me that the new location was 50 minutes away from my home. Zipcar provided me the information after 7 phone calls that they had no car available for the pre-booked period at the location where I was. This resulted to lose all my meetings, had to get a rent a car from a trusted company and pay 5 times more, because of the late time booking on Columbus Day. Do not risk your day with Zipcar. Not a reliable service. It is not worth to risk your schedule with it!
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
