I was unable to lock the Zipcar van on the day of rental due to technical glitches with the app causing incompatibility with my mobile device. I spend a couple of hours standing by the road talking to Zipcar customer service who were able to do some basic non technical troubleshooting. Zipcar were unable to resolve the issue and refused to send someone to unlock the car or help. They refunded my rental, but not the cost to me. As it was a UK bank holiday, I had to pay a local man with a van around £200 for a last minute van rental to help me move, and as a result of the delay, my landlord deducted £120 as we ran out of time to clean the flat. Avoid at all costs and use a traditional car rental company or local van rental.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
