Zipcar is losing business because of its predatory policies. I live in Los Angeles and we sometimes experience extreme traffic. I ended my trip 11 minutes after my drop off time (during a 1 hour trip that costed $15). I ended up paying an additional $62 for the 11 minute overage. If that isn’t predatory and exploitive, I don’t know what is. I called to try to get the fees waived this once since I’ve been with them for years and have spent thousands (during which times I’ve been inconvenienced on numerous occasions by zip car; and they didn’t pay me a dime). I even have been a person whose trip had been impacted by a late driver before me; NONE OF THE FEES WENT TOWARDS ME OR MY TRIP AT ALL! I cancelled my account after spending thousands on their services and vow to never use them again. Poor company and they deserve to go out of business.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
