I never did get a reply as to why my unload at the new house almost did not happen. If I had not had the team leader's phone number (when he texted he was on the way to pack up on Sunday), I couldn't have been able to contact anyone on Monday. The truck was scheduled to be unloaded on Monday at 4:30. At 4:45 I started calling the office and your number. The woman in the office had me on hold for over 30 minutes and she never picked up the phone. I finally hung up at 5:30. I was unable to get in touch with anyone! Our team leader KNEW on Sunday that the truck was to be unloaded on Monday at 4:30. We asked if it was to be the same crew so we knew how to tip. When he finally answered the phone at 6:00 on Monday, he said he was not working on Monday. He said the "office" was supposed to have called me to let me know they wouldn't be coming. WHAT!!! I was LIVID! We had no idea there was a change. The team leader DID show up at 7:15 with a team and they unloaded us. They left around 10:00 PM. But please know the panic we had between 4:30 and 6:00 not hearing from ANYONE! Fortunately, we only had one item that was lost - but no one told us what happened to the garden table. Nothing was broken and our job was finally delivered. Not sure why there was a break down in communication from the company.
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Zip Moving and Storage provides relocation and storage needs. Our success is based on a foundation of highly trained workers and a committed management team. We are characterized by speed, skill, and above all, experience gained in the many years moving homes and offices. In addition, Zip Moving and Storage offers a high level of professionalism through fair and respectful communication with clients so that both parties have a pleasurable experience.See more
