They quoted me an estimate based on the amount of items and type of items they were moving. The estimate was for 2 hours at $230 an hour. At no point during the phone conversation or estimate did they mention there was a 4 hour minimum. I discovered this when they sent the bill. They bill monthly. I got a bill due on the same day it was emailed. I didn’t see it for a few days so I managed to rack up 3 days of late fees. They did nothing to correct the late fees. When they returned our items, the boxes and totes were crushed, ripped, damaged. One of our furniture items was damaged and someone attempted to cover it up with paint. They scuffed the brand new painted walls in several places. Finally, I paid for a month in advance of storage. The items were moved out of storage after 10 days. Therefore, I should be refunded 2/3 of the month. They said I was only owed 4 days instead of 20, and they still haven’t paid me the refund, nor have they responded to my inquiry about the correct refund amount. This company scams you out of money.
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Zip Moving and Storage provides relocation and storage needs. Our success is based on a foundation of highly trained workers and a committed management team. We are characterized by speed, skill, and above all, experience gained in the many years moving homes and offices. In addition, Zip Moving and Storage offers a high level of professionalism through fair and respectful communication with clients so that both parties have a pleasurable experience.See more
