Hello I visited Zip world Fforest and this was not my 1st visit but I have been twice previously and also been to Zip Worl Penrhyn Quarry 3 times. However my most recent trip on 12/09/24 has been ruined by the surprise parking fine I received post from Smart Parking at the start of October asking me to pay a fine of £100. I wasn’t aware of the changes to the parking; I have never had to pay for parking on my previous visits and there was nothing obvious I didn’t notice any signage or parking machines Nothing that would stand out or be obvious. After receiving the fine I enquired and was told you pay via machine in reception that is a very subtle way to pay no big machine in car park with a pay here sign like you expect. I was informed that it is in the email. I am dyslexic and struggle with big blocks of text and you send multiple emails mostly spam related so I scan through the ones I need I did not notice that one small text line that says Parking charges now apply. We went on a quiet day we were the only people in reception the assistant was aware we had not used the machine to pay for parking with such a big change that results in extortionate parking fines a polite “Have you paid for you parking” would have been helpful. I didn’t even look at the tablet screens in reception as I know that’s where people sign the waivers but I had already done them online before arriving I feel it is really bad form and poor customer service especially for a high end product like Zip world that is already quite expensive but worth it but this experience has just put us all off every returning its feels underhanded and sly. I fully understand rising cost means alternative ways to boost profits are needed and my issue is not paying for parking it’s the fact it is such a big change that wasn’t communicated very well as if I knew I had to pay for parking I would have. I tried to contact Zip world via the chat app on website but just had short and very sassy replies.
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13 one-of-a-kind adventures spread across three sites in the heart of North Wales, Zip World boasts the world's fastest zip line, the UK's only mountain cart track, the UK's only alpine coaster of its kind, Europe's largest zip zone, a bouncy net adventure in a cavern twice the size of St. Paul's Cathedral and much more! There's something for everyone, from thrill seekers to days out for the whole family.See more
