I paid for the service to save time, but it failed during onboarding, constantly redirecting me to the pricing page despite having an active purchase. There were clear usability and integration problems. When I sought assistance, the contact page and support forms were malfunctioning, making it impossible to receive help in a timely manner. I requested a refund within a few hours based on their advertised 7-day 100% money-back guarantee. The product was never used in production, yet my refund request was denied after wasting significant time. While bugs and UX issues can occur, promoting a full refund guarantee and then not honoring it when the product fails creates a significant trust issue.
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