Food was very nice BUT mistakes were made. One pizza was sent out incorrectly which was rectified within 10-15 mins by which time the rest of our family had almost finished. OK mistakes happen so we were willing to ignore this even though the step son was annoyed and hungry.We went on to order puddings and again a mistake was made with the step daughter’s order and had to be taken back and redone.Can’t fault the food but the service wasn’t the best.Asked for some form of reduction in the bill however small but this was declined with the reason the order was rectified. This was very disappointing given the experience was impacted and the enjoyment of an evening out was tainted to some degreeWe have visited this Zizzi (Newport - Wales) on many occasions and after this recent visit we will most likely visit a different venue in future.Food Quality 4/5Service 2/5Customer Service 1/5
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Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.
