I'm writing this review immediately after returning home from my night out where I was left genuinely gobsmacked by the service I received at Zizzi's in Cheshire Oaks.Me and my partner had planned to take our friend on a night out for a nice meal before going to see a movie. Our table was booked at 6.30 and we arrived and were seated at 6.25. I'm used to service where people come and ask for your drinks order around 5 minutes after seating but this didn't happen. We didn't think much in to it and just assumed someone be with us shortly so we started to look at what we fancied to eat. 20 minutes had passed and still no one had been around to take our drinks OR food order. We even tried to order via the QR code and it was saying our table wasn't open/recognised so as a waitress was passing I asked her if we could be served to which she just replied "yeah" and walked off. We assumed she'd gone off to get someone but she hadn't and walked straight back past our table to start making drinks behind the bar. 10 minutes later someone finally came to take our order and if I'm honest, the attitude was stinking. I'm used to ordering starter + main together and then moving on to the next person so after I ordered my starter I asked how she would prefer us to order, "starters first or would you prefer starters and mains together?" To which she just responded back like I was stupid and blankly said "starters". It got to 38 minutes after being seated (with still no drinks or table nibbles I ordered) where both me, my partner and my friend had decided that if we got to 40 minutes with no service we'd leave. Of course we got to 40 minutes, so I approached [what seemed to be] the person in charge and asked him if he could cancel the food and drink order for table 22 because we were leaving after 40 minutes of no service to which he replied "yeah, sure". I was gobsmacked. No apology, no attempt to understand why, just happy to watch an easy £100 table walk out the door.As a group we ended up going elsewhere to eat when we also noticed two other parties who were in Zizzi's at the same time as us, queuing for food, too. I've no idea how much money Zizzi's lost out on tonight but I certainly know it was because of the service. If it was heaving I'd be more understanding but there were plenty of empty tables and didn't seem overly busy for a Saturday at all.Worst restaurant experience I've ever had. Outrageous.
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Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.
