Zizzi Loughton.Visited tonight and a very poor experience.Entrance and welcome. Just poor. No engagement. Restaurant not busy.Starters … cold but thought ok perhaps the main would be better.4 eating. Mains came to us separately. 2 cold. One too cold to eat. Returned. Sharing plate of breads didn’t arrive until at least one person had finished. Claim of freshly made pasta was untrue. Complained. One meal removed from bill. 20% off remaining. Didn’t stay for deserts or coffees. On leaving asked to feedback a little to manager. Midway through a very short polite feedback… (not agro at all)… interrupted by staff and the manager started speaking to them. Just poor service, poor food, not worth money. Most importantly an unpleasant atmosphere. We were not the only ones complaining. Prices UP. Quality and service way way down. Go somewhere else is the advice I would give to anyone.Where is Gordon when you need him.Zizzi… I would remove the franchise license.And finally… I have never returned food at a restaurant before.
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Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.
