A few years ago, I engaged the services of ZNO and made the initial payment via my debit card in 2020. Subsequently, they set up a direct debit arrangement with my bank account, deducting $20 at regular intervals.Recently, I discovered a concerning issue with my St George Bank account in Australia. It has come to my attention that, without obtaining my prior consent, ZNO has been deducting US$20 from my account every three months for the past 4 to 5 years. Throughout this period, I did not utilize any of their services, and to the best of my memory, I explicitly requested approximately 4 to 5 years ago that no deductions should be made from my bank account for any purpose or under any alleged plan.Despite this, ZNO eventually agreed to reimburse me the deducted amount. However, instead of transferring the funds back to my bank account, they deposited the money into my PayPal account. Unfortunately, ZNO neglected to cover the necessary processing fees associated with PayPal, resulting in me being charged for a transaction in which I should not have incurred any fees.I firmly believe that ZNO should bear the responsibility for the PayPal fees rather than passing the cost on to me. Despite numerous requests, they have consistently declined to reimburse me for these charges. This experience has led me to question the integrity and trustworthiness of ZNO as an organization.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
