Even after I sent customer service pictures with a tape measure of a 16 x 20 print that is not the right length they still insist that there metric measurement in centimeters of 41 x 51 is correct...A 16x20 is 406 x 508 millimeters, even if they had cut it right at 41x51 it still would not fit into a frame made for a 16x20 print. This print is mounted on styrene.print #1 = 401 x 508print #2 = 412 x 510Even if it was printed correctly I would have to cut it down to the right size, there is also a 1/2 inch border specifically so that the title block would show in a frame, it does not, the frame would cover the lettering.I did not want a third print and they refused to give me a refund, there customer service is unprofessional and they only thing they have been trained to do is not give refunds.If you order from them you have a 60% chance that they will get it right the first time.They will reprint an order and send it right back to you whether it is correct or not but they will not give you a refund. Worthless company, I will never order from them again.
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Zno™ is the world's largest flush mount album maker. Zno makes premium albums, books, frames, prints, canvas, cards, boxes and many custom products.
