What a ridiculous site. Sure, it’s fine to see whose in the wedding (I don’t really care) and to see when and where the wedding is, but the service is solely aimed at the couples, not the people spending a fortune to buy and send gifts through the site.I ordered a gift for a couple in May 2025 and never heard if it was even sent. The wedding wasn’t until October, so I thought perhaps it wasn’t sent until just after the wedding, but here it is December and I had no idea if it was ever sent.I contacted Zola and immediately received an AI-generated response inviting me to check their FAQs. Uh no — I want to know if MY purchase was ever shipped and I included the order number. A few days later I received a response from a human saying it had indeed been shipped and received way back in June.I responded asking why I never received a notice of shipping, and AI comes back with another “check our FAQs” response. My response — STOP USING AI!!!Finally, I received another human-generated email telling me they don’t provide shipping info to the purchaser for “the safety and privacy of the couple.” Excuse me? I MADE THE PURCHASE. IT’S MY MONEY THAT HAS BEEN SPENT. I will never use this site for wedding gifts again. It’s absolutely absurd not to notify the person who spent money on your site whether the item has been shipped or not. (And yes, I understand that the bride and groom have dropped the ball as well.)
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