I had a very disappointing experience using Zola for my wedding invitations. We placed an expedited order with the understanding that the invitations would arrive by December 12, as we are having a last minute wedding and timing was critical.When the invitations did not arrive by December 15, we contacted Zola to request an update and a refund for the expedited shipping. As of December 18, the invitations have still not arrived, and with the holidays approaching, there is no longer a reasonable window for us to send them out. This service has become completely unusable for its intended purpose.Because of this delay, we wasted both time and money on a service that did not deliver what was advertised. While we did receive a partial refund, it does not adequately compensate for the inconvenience, stress, and failure to meet guaranteed delivery expectations.I would not recommend using Zola for wedding invitations or any time sensitive event. Based on our experience, their expedited services are unreliable, and their handling of the issue was inadequate.
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