Brought a dress from Zola. The dress arrived but was not the same size as I had ordered by their size chart. Emailed them and they said it needed to be sent back to Asia. My argument is the dress is not as advertised on their site its 4 inches smaller. They say I still have to pay for a tracking service which is 2 thirds of the price of the dress. I have been pushing for a free return label but they won’t send one. They offer a reduction in the price of the dress but that’s no good to me as it’s far too small. There is no telephone contact only email. I now have to decide if I pay the high postage to return it or keep the defected item. This company advertise as Zola London and I’ve seen the dress advertised under another company name too. Would suggest you avoid using them.
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