Same experience as everyone else... Advertised as a hardback book but what I got was a link to an e-book (which I'm not opening just in case...) Payment shows up as going to Fanytolo possibly based in Poland, and there are other websites that look exactly the same with slightly different names. The response to my first email was basically saying I must have been confused because they don't sell actual books & don't give refunds for e-books. I sent back a screen shot of my order which clearly showed ' format - hardcover ' and I mentioned involving my bank. A refund for the full amount is currently showing as 'pending' on my bank statement so hopefully that will process in the next day or two. So all very annoying but refund seems fairly straightforward with a bit of persistence. I'll be more careful next time.
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