The ineptitude of this Management company or rather, mismanagement is quite simply staggering. No projects are ever completed in a timely manner. I've been a resident at Blu Bracknell for over three years and only now have the common area carpets been deep cleaned! They were such in such an appalling state previously. The massive rat infestation continues to pose a serious problem to health and safety and especially children whose play areas are in the vicinity of the bins - after repeated requests to improve and secure the bin areas making them inaccessible to rodents - this only falls on deaf ears. The window cleaning service is likewise appalling and the lift is frequently out of service rendering life at Blu Bracknell impossible for the elderly or disabled. All of this is compounded by the spate of thefts and acts of vandalism at Blu Bracknell where residents frequently have parcels stolen from the common areas and Zone Management's reluctance to install CCTV to serve the best interests of residents and keep them safe. Lastly, Zone Management have embarked on a ludicrous scheme appointing Parking Control Management to monitor the car park and fining residents in the event their allocated bay is occupied by another vehicle and they’re obliged to park elsewhere in the residential car park. Zone Management are actually instructing residents to park off site on the main road adjacent to the apartment complex where visibility for oncoming motorists is extremely limited and posing a serious threat to life to any driver of a vehicle emerging or turning into the property. The alternative - as explained by Zone Management is for residents to purchase a "scratch card" and to park in a visitor bay! The purchase of scratch cards also applies to any resident wishing to have a visitor on site! And the number of scratch cards available for purchase (not cheap) annually is limited restricting the number of visitors a resident may have! Lastly and by no means least - Zone Management are advertising the rental of unoccupied bays to residents with a second vehicle for hundreds of pounds each month! Prior to PCM monitoring the car park in the early hours of each morning parking was never an issue at Blu Bracknell. Other issues .....intercom system has never been operable and visitors unable to ring the bell to my flat. The concierge I was promised who would receive parcels never materialised and who actually decides to place light coloured carpeting in common areas???!!!!!
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Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties.
Our portal system & mobile phone app is a major part of our business model and how we approach property management.
Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more.
Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs.
We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.See more
