As I couldn’t reply to my original review that I left on google, I shall reply here!
You state that the fire alarm issues aren’t reported soon enough for you to respond? I can tell you that the issue was raised with yourselves within minutes of the fire alarm going off, yourselves did not report it until TWO HOURS LATER!! As for “residents” setting off fire alarms? We reside in the flats that are either bought out or mortgaged, please tell me who in their right mind would set off fire alarms??? Sophie is very passive aggressive and somewhat rude to residents who are raising issues, you do realise you are being paid for a service? As for the shutters, it’s not RESIDENTS over riding the alarm, it’s people that shouldn’t be entering the building! Also, the smoking in the stairwell is not RESIDENTS, it’s school age people! You didn’t address the sofa in the corner of the car park? The car park is being used as a hang out, there’s people with young children who don’t feel safe to go to their own cars! Also, why is there not cameras on the entrances? That may stop half the problem….. you are being paid a lot of money collectively and all residents are getting are passive aggressive replies and being made to feel like they are a nuisance!! Like I said before DO BETTER!!! Date of experience….its been ongoing!! Three weeks without being able to use the front intercom!!
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Zone Property Management are an ambitious, forward thinking block and estate management company based in London and the Home Counties.
Our portal system & mobile phone app is a major part of our business model and how we approach property management.
Downloadable to Android or iPhone, residents are able to log maintenance issues, view payment history/arrears and more.
Our Resident director / Freeholder portal shows a higher level of financial information and all maintenance logs.
We are revolutionising the industry by offering the best and most transparent service to residents, resident directors and freehold investors.See more
