The good: I received the item and on timeTha bad: Just after I placed the order I noticed that I mistyped my house number and (instead of 55 I typed 5t), and I sent an email to the store informing them (just 2 minutes after the order). I never received a reply, the package was sent overseas with the wrong address. I send a reminder and, once again, no reply. Finally, the delivery guy happened to remember my name and brought the package to the correct number.I give 2 stars because although I received the item, the customer support is non existent. I am lucky I had no other issue cause I now know I wouldn't be able to reach them easily. This is my fair review.EDIT: After you replied I am editing my rating from 2 stars to 3 because It matters to me that you put an effort to reply in the way you did and not try to discredit my (honest) review.
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For over 40 years, Zoo Fashions has served as a cornerstone of high-end and designer fashion in East London. Built on the foundations of knowledge, expertise and experience in luxury brands.
Our mission has always been to provide exceptional styling advice and curate global collections for style-conscious taste makers and leaders. We go beyond simply selling clothes; we aim to empower our customers to express their individuality and build confidence through their wardrobes.
Shop in-store at our Flagship location in Ilford or online at zoofashions(dot)comSee more
