i returned an article of clothing due to sizing issues - no actual measurements were provided in their website btw - and retuned it well within the timeframe for returns. i paid £30 for shipping to Australia with ‘free returns’ according to the website. but i’ve been told that they only refund the cost of the item less shipping which wasn’t clearly pointed out in their FAQs and T&Cs. i just assumed it will be like the other online stores that sell high end fashion (although Matches & MrPorter don’t even charge any shipping over a certain amount purchased) and would give me a FULL refund. that was my mistake. NEVER AGAIN.
Claim your business profile now and gain access to all features and respond to customer reviews.
For over 40 years, Zoo Fashions has served as a cornerstone of high-end and designer fashion in East London. Built on the foundations of knowledge, expertise and experience in luxury brands.
Our mission has always been to provide exceptional styling advice and curate global collections for style-conscious taste makers and leaders. We go beyond simply selling clothes; we aim to empower our customers to express their individuality and build confidence through their wardrobes.
Shop in-store at our Flagship location in Ilford or online at zoofashions(dot)comSee more
