Have used the service before with no issues but seeing recent reviews and our experience today will prevent me from using this service again. We placed an order for delivery today that arrived on time, but when unpacking quickly found that almost £50 of a £60 order was missing. Customer service were very unhelpful, did not even offer to arrange a redelivery and said that an investigation that takes up to 7 days would need to be lodged before they can offer a refund. Will not be using this service again. What should have been an easy alternative to direct shopping has left us out of time for making the complaint, needing to now find the items elsewhere and currently having to pay twice for the pleasure.
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Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
