We buy most of our groceries via Zoom, however, over the past 4 months we’ve had an incomplete order happen once per month where we’re generally missing an entire bag.It’s become an unreliable service that we’re going to stop using. I just don’t get how you can frequently forget entire bags.So far the customer service has been great though with refunds being issued fairly promptly so you can’t fault them there, it’s just their logistics which are a nightmare.
Claim your business profile now and gain access to all features and respond to customer reviews.
Zoom by Ocado delivers your groceries in a jiffy, or in a same-day slot of your choice. Zoom means more freedom, less planning and no more last-minute trips to the shop. With over 9000 products, we have what you need – and with a minimum spend of just £15, Zoom is perfect for grocery essentials.
