Very bad experience – non-delivery and no responseOrder N°10404004496549I paid for my order on 26.12.2026. The parcel was shipped, but according to DPD tracking it has been blocked in France since 29.12.2026 with the explanation “oversized”, which does not match the product dimensions stated on the seller’s website.I contacted the company several times using all available email addresses I could find, including a formal written complaint, but received no response or explanation.At this point, I have neither received the product nor any customer support reply. I am still waiting for delivery or a refund.UPDATE:The parcel has now been delivered and is in perfect condition.After escalation, Zoomalia did respond and the delivery was completed.Communication was slow and the process stressful, but the issue was eventually resolved.
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