zoomalia.com

Buyers beware..

A month ago my girlfriend and I bought two identical products, petsafe systems, from this shop for our two dogs..The first time we gave the adress of a coffee shop near our house because neither of us would be home and there are always people there throughout the day..They aparently gave the wrong number to the only carrier they use, TIPSA (which also appears to have serious problems of communication inside their own company). I order quite a lot of stuff online and until this day, I think it's the most lax company I've seen..No contact numbers (or incomplete), wrong adresses for their bases in their own website!..Anyway, the two packages were returned by the carrier to zoomalia. We were asked if we wanted them re-sent. We replied affirmativelly, asked zoomalia, by email (it's hellish to try to contact them by any other means, even being fluent in french) to be careful with the contact information and explained that TIPSA didn't seem to work very well. Yesterday, after quite a few calls with at least two people from the carrier we received, after a month, a package..With ony one of the products. We sent an email and a message through messenger (the last one was at first answered and then they simply stopped...). Through email, the person who answered simply answered that another employee had made us a refund (which had already been received though we hadn't seen it yet) for the other product (even not having been asked and with no other further clarification)..Terrible experience overall and I'm pretty sure I won't use zoomalia's services ever again. I won't be placing a reference number simply because they decided to give us 2 for the orders (the first one correct, with the two systems, and a second one, with only one)..

Date of experience: May 13, 2022