Review Time
If it were possible to rate lower than one star, I would. I won two large jackpots of 52k each, but only about 4k eventually made it to my bank account after numerous delays, endless verifications, and repeated requests for information. Interactions with the support team and the so-called VIP manager resulted in nothing but more setbacks. If you enjoy being treated like a cash cow and face constant withdrawal obstacles, along with unhelpful representatives, then feel free to try this game. Otherwise, avoid this unethical and deceitful platform at all costs.
If it were possible to rate lower than one star, I would. I won two large jackpots of 52k each, but only about 4k eventually made it to my bank account after numerous delays, endless verifications, and repeated requests for information. Interactions with the support team and the so-called VIP manager resulted in nothing but more setbacks. If you enjoy being treated like a cash cow and face constant withdrawal obstacles, along with unhelpful representatives, then feel free to try this game. Otherwise, avoid this unethical and deceitful platform at all costs.
For more than two weeks, I have faced ongoing technical issues, including failed deposits and account troubles. Even after contacting support multiple times via email and messaging, I received vague replies and no clear timeline for resolution. The lack of customer care is particularly disappointing. As a Silver/VIP player who has invested thousands, I expected at least some form of compensation, but not even free spins were offered after all the inconvenience. I also requested to close my account, but that has been ignored, adding to my frustration. Being told to be patient after weeks of unresolved issues is unacceptable. This platform does not value its loyal customers, offers poor reliability, and provides subpar support. I would strongly advise against using this casino.
I am facing significant challenges in withdrawing my funds. The platform demands a photo of my credit card, a photo ID, proof of transaction, and proof of address. After contacting my bank for the necessary documentation, my submissions were declined. I even provided a utility bill, which was also rejected. The amount owed to me is $500, and this experience has been very disappointing. I wish I had read reviews before trying this.
I am encountering major difficulties in withdrawing my funds. The platform is asking for a photograph of my credit card, a photo ID, proof of transaction, and proof of address. Despite reaching out to my bank for the required documentation, my submissions were rejected. I also sent a utility bill that was not accepted. The total amount owed to me is $1300, which is very disappointing. I wish I had checked reviews before engaging with this service.
They make it extremely difficult to withdraw your winnings. The bonus wagering requirements mean that if you have any amount in your account and deposit more, you cannot withdraw until you've wagered three times that amount. Even if you manage to reach that point, it takes days for them to process the withdrawal, hoping you'll cancel it and keep playing. They also limit withdrawals to $1500 a day while accepting unlimited deposits. I strongly advise against this site. Their payout percentages are unregulated, despite claims to the contrary.
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