Using the credit card itself is fine, the app is self explanatory. The only issue is that sometimes the pay date doesn't get flagged which results in missed payments which obviously means I incur charges and it affects my credit score which is quite annoying.The live chat function is shocking. I got kicked out 3 times for 'inactivity' despite waiting for them to reply to me. It is quite frustrating.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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