I’ve been attempting to open an account with Zopa, however Royal Mail have an address that is ever so slightly different to my actual address. After sending in proof that it is my address, my proof from 2 other banks and local government wasnot valid according to Zopa. I did try to change this on their website however it seems to load infinitely when I try to change it correctly. After contacting their support team, they are also “unable” to override this automated system. Every other bank I’ve moved to my new address has had no issues whatsoever, but Zopa seems incapable of understanding that a one letter difference in an address (a minor difference at that) cannot possibly be the same home.
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