NO STARS SHOULD BE POSSIBLE.After my experience in May this year with fraudulent transactions by Domino’s Pizza on my credit card account which was treated as a matter of fact episode by Zopa I received a replacement card and promptly locked it having totally paid off my balance in disgust with the service and the .39p good will gesture.On Friday the 15th August I logged into my card account and was dismayed to find a declined transaction for PetMeds, when I used the very poor chat facility I was basically told never mind the payment had been blocked, when I delved further into the fact that I have never used my replacement card since it’s receipt and had promptly locked it I was eventually told that this was an attempt against the cancelled card and that it was an attempt by a company I had previously used to take money.I explained that I have never used my old card for any purchases from PetMeds and why if this card no longer exists is the attempted fraud showing against my new card?It would seem tha Zopa have extremely low/ poor fraud detection in place, and thank goodness I have my card locked or most likely they would have paid this request even though it was against a cancelled card.
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