I received an unpleasant letter from the tax authority indicating that I haven't paid sufficient income tax. It appears that the service has incorrectly reported the interest from my savings account as taxable income. The company was aware of this issue, which seems to have affected many, if not all, of their account holders. While they have submitted corrected reports to the tax authority, they chose not to send an email to inform me about the situation, which would have saved me some trouble. That's two hours of my time I won't get back.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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