Made a number of payments in one go on my account this morning as tidying up payees and their details (as you can’t edit details, you have to delete the original payee and set them up again). With new payees, I always transfer £1 first to ensure I have the correct details - this resulted in my account being restricted. As I’m waiting to go out Christmas shopping, with no idea of when it will be unrestricted, I phoned customer service. After 25 mins some to an operator who said she’d transfer me to the relevant team - however, after a few minutes she came back to say they were unavailable and I would get a call back. So I tried live chat. The message said I would have a 5 min or more wait. After a while I got a message to say hello I’m xxxx and nothing else. I wrote back a couple of times to check if there was anyone still there and got a terse message saying the wait time was 5 mins and to stop messaging (I thought once a person messaged, I was nearly there - sadly not). Then a further message to say I had to telephone Zopa.
I understand it’s a busy time and the bank are on the lookout for scammers but their response has been appalling - they clearly don’t have enough staff. I’m now left needing to go shopping with no access to my money. To say I’m unimpressed just doesn’t cover it!!
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