Review for ZO Skin Health Products"I purchased ZO Skin Health's Hydrating Crème after a recommendation from a skincare clinic, where I was assured it was safe for sensitive skin, mild enough for babies, and endorsed by the Eczema Society. Trusting this reputation and the clinic’s advice, I bought the product with the expectation that it would soothe my rosacea.Unfortunately, it did the opposite. After using the Hydrating Crème, my rosacea flared up badly. I reached out to the clinic, and they advised me to stop using it temporarily and try again once my skin had calmed down. Following their advice, I gave it a second chance, but my skin reacted just as strongly the moment I reapplied. Frustrated, I researched the ingredients myself and was disappointed to find several that are known to irritate sensitive skin, including Cyclopentasiloxane, Cetyl Alcohol, Retinyl Palmitate, and Benzyl Alcohol.I reported this to the clinic and requested a refund, which they initially deferred while consulting with ZO Skin Health. In the end, they offered a refund only for a toner I’d barely used, refusing to refund the Hydrating Crème itself, with the justification that it is still considered “mild” and safe for sensitive skin.For a brand marketed as high-quality, with products priced at a premium, ZO Skin Health’s response and handling of a customer reaction to their product is concerning. Sensitive skin and rosacea are challenging conditions, and I expected ZO Skin Health to stand behind their product with more accountability and understanding. I am left with an expensive product I cannot use and feel misled by the brand's reputation for supporting sensitive skin.If you have sensitive skin or rosacea, I would recommend exercising caution with ZO Skin Health products. My experience has been frustrating and disappointing, and I would not recommend ZO Skin Health to anyone seeking reliable, well-supported options for sensitive skin or expecting reasonable aftercare from a premium skincare brand."
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ZO® Skin Health Products apply Dr. Zein Obagi’s most recent Skin Care philosophies, for skin care products that help achieve & maintain healthy skin!
